All posts by Allie Jaynes

Chinese investor in Nova Scotia faces questions in Detroit

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DavidStottBuilding

The David Stott building in Detroit.  Einar Einarsson Kvara /Wikimedia Commons

A Chinese developer plans to invest $3 billion in Nova Scotia, at a time when tenants at one of its commercial projects in Detroit are suing it for neglecting the property.

Businesses operating out of the David Stott building in Detroit are alleging that Chinese developer Dongdu International Group (DDI) has done nothing to fix problems since acquiring the building last September, complaining about lack of heating, inadequate fire suppressant systems, and elevators that have dropped two to three storeys with terrified passengers inside.

“It’s yin and yang from when they first bought the building,” says Ryan Snoek, who brokered the sale on behalf of the building’s former owners. In the beginning, he says, “DDI seemed very open and generous and willing to do things. But since then it’s been nothing but litigations and tenants leaving.”

As Nova Scotia’s business development agencies become more involved with the company, they would be “wise” to take a look at those stories from Detroit, says Lorn Sheehan, associate director at Dalhousie University’s Rowe School of Business. “You shouldn’t just close your eyes and ears to what the company may have done elsewhere,” he says.

In May, Nova Scotia Business Inc and the Greater Halifax Partnership signed deals with DDI, officially called memorandums of understanding, which formalize their working relationships with the company.

“I think that there’s a lot of potential for DDI to play a big role in our economy moving forward,” says Kyle Schmeisser from NSBI.

Rather than taking over crumbling skyscrapers, in Nova Scotia the company is buying huge tracts of wilderness for residential developments aimed at Chinese tourists, including 1200 hectares in St. Mary’s municipality, Guysborough County, as well as the Pacific Building on Halifax’s Barrington Street.

Stephen Dempsey, a local representative for DDI, says the company wants to attract Chinese investors and tourists to Canada’s “other coast”, with eco-friendly residential developments, a technology park, and eventually film production facilities.

See a video about the project on DDI’s website here.

Nova Scotia has been courting Chinese business for the past decade, and the province’s exports to China have increased more than 3.5 times in the past five years, according to an analysis of Industry Canada’s trade data.

 

DDI’s promise of a tourism boom is extremely appealing for communities like St. Mary’s, which falls within the sixth-most unemployed federal electoral district in Canada, according to an analysis of Statistics Canada data. Michael Mosher, the warden of St. Mary’s, says DDI’s housing developments could “double or triple” the municipality’s tax base, something only heavy industrial development could normally offer. “It’s a win-win for the municipality,” he says, adding the company seems very invested in the community.

 

St. Mary’s warden Michael Mosher on why they’re “hoping for great things” from DDI

 

But DDI’s first forays into North America, which began just a year ago, have been less than smooth.

Trouble in Motown

In Detroit, Lynn Kassotis, owner of the Skybar, a swanky lounge on the 33rd floor of the iconic David Stott building, says the problems started in January. That’s when the elevators started falling with her customers inside, something which happened multiple times.

“It was terrible for business,” she said. “I had people walking down 33 flights of stairs, on a busy Saturday night. In high heels. It was a nightmare.”

Kassotis, whose husband Emre Uralli owned the sparsely-occupied skyscraper before selling it to DDI, also alleges that DDI made them remove signs for valet parking and that security guards were “taking photos of our staff and intimidating them.”

Kassotis has sued the company for breach of contract because of alleged maintenance issues. The suit is ongoing, and allegations have not yet been proven.

Another prominent tenant, Detroit Yoga, is also suing DDI. In a post on its website in January, it alleged it was stopping classes because the landlord was “unable or unwilling” to heat the studio. Owner Jason Schramm could not be reached for comment.

DDI’s lawyer, Gregory Elliott, says that both tenants’ claims are false, adding that “it’s a 100 year old building” that had problems long before DDI took over – including when Kassotis’ husband owned it.

DDI has launched counter-claims against both Skybar and Detroit Yoga, suing them for not paying their rent. Kassotis says she’s paying her rent to the court because she doesn’t trust DDI.

It’s not unusual for a company to face lawsuits. But in this case it raises questions about the company as a landlord, particularly because the complaints aren’t isolated.

Another David Stott tenant who wishes to remain anonymous says he broke his lease in the spring because multiple maintenance issues were impacting his business.

While he admits the building already had problems before DDI came on, “as tenants we were led to believe that these were all things DDI was going to be fixing and changing. But since they’ve taken over not a single thing ever changed.  I’d even argue it got worse.”

Ken Creighton, DDI’s Detroit representative, declined to comment on individual cases and says the elevator has now been fixed.

WHAT DOES THIS MEAN FOR NOVA SCOTIA?

Regardless of what the company has done before, says Lorn Sheehan from Dalhousie University, the province’s business organizations have no choice but to engage with the company, because “they’re already here”, and could have huge benefits for Nova Scotia. But, he says, it’s still important to examine the company’s track record.

Paul Kent, president and CEO of the Greater Halifax Partnership, says he was not aware of the lawsuits against DDI in Detroit. But he pointed out that “what they’re doing in the United States is profoundly different” from their projects in Nova Scotia. In Detroit, “they’re taking depressed real estate that has been in hardship for a long time and refurbishing it, and that may well lead to some disagreements with players in the buildings,” he says.

Kyle Schmeisser from NSBI would not comment on legal issues, but says the organization is not making any financial commitments to DDI, and is “working with the company to see if it’s a good fit for the province.”

Kent says he expects cultural and business differences may cause bumps in the road, so they’re taking time to develop their relationship. “Because it has to be a trust-based relationship. If there’s a breach of trust, well, business doesn’t likely go forward. But so far, so good.”

 

Complaints against doctors are up – but is it a bad thing?

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A lot more Nova Scotians are complaining about their doctors these days. And according to patient advocates, that’s a good thing.

Oculoplastic_Surgeon_Kami_Parsa_MD_Enucleation

Want to take an incompetent doctor to task? Ditch the lawsuit and call up the doctors’ regulators instead, say experts.

A growing number of Nova Scotians are doing just that. The College of Physicians and Surgeons of Nova Scotia (CPSNS), the agency that disciplines doctors, fielded almost 45 per cent more complaints last year than they did in 2008. While it’s difficult to verify how much actual medical incidents may be increasing, “what this tells us is that more patients and families are finding their voice,” says Jennifer Rodgers, a patient safety improvement lead at the Canadian Patient Safety Institute. “And in the patient safety world, that’s part of the solution.”

CPSNS graph 2

Based on data sent by the College of Physicians and Surgeons of Nova Scotia’s Pattie Lacroix 

A solution, patient advocates hope, that will prevent fatal medical blunders like the biopsy botched by Truro surgeon Martin Dzierzanowski. In 2012, Dzierzanowski removed a patient’s pancreas instead of his gall bladder. The patient later died in a Halifax hospital. Last week, the College wrapped up a two-year investigation of Dzierzanowski and formally reprimanded him for “deficiencies in his practice”. In 2012, he had been banned from performing major surgeries for a year. Now, he is able to practice with certain restrictions, but his surgeries will be audited for the next six months.

Whether or not that’s the punishment the patient’s family would have chosen, the College is still the only body with the power to formally discipline doctors, which is why even some medical malpractice lawyers will tell clients to file a complaint with the College.

 

Why complain?

Raymond Wagner, a personal injury lawyer in Halifax, says complaints help the College to flag doctors who have chronic problems, something lawsuits can’t do. “We’ve had multiple suits against the same physician and you get to wonder, from our end, how that doctor continues to practice, given the amount of carnage they have caused in terms of unnecessary deaths,” he says.

Listen to Raymond Wagner on why complaints to the College matter 

Pattie LaCroix, communications director at the CPSNS, said in an emailed response that the College “can review material that is in the public domain as one source of information”, meaning that prior lawsuits against a doctor can be taken into account during an investigation.

But usually, the College will only investigate a physician after a patient complaint, says John McKiggan, who also practices personal injury law in Halifax. So even if a doctor has been sued multiple times before, “when finally someone down the road decides to file a complaint, to the college it looks like a first offence.”

Lawyers like McKiggan had heard about Dzierzanowski long before the gall bladder incident. In 2010, Dzieranowski performed surgery on a 91-year-old patient in Pictou named Walter Langille, after a pathologist incorrectly diagnosed Langille with colon cancer. During the surgery, even though Dzierzanowski couldn’t find the cancerous cells, he still removed a large part of Langille’s colon. Langille spent the rest of his life wearing a colostomy bag. On the urging of his family, Langille sued the pathologist and Dzierzanowski. They settled out of court for a modest claim, and Dzierzanowski continued to practice surgery.

Down by law

There are other reasons a lawsuit might not be the best first choice when dealing with medical malpractice. For starters, they’re very hard to win in Canada. According to data from the Canadian Medical Protective Association, the organization that defends doctors in legal cases, in 2013 its member physicians won two and a half times as many court cases as the plaintiffs did.

And, of course, they’re expensive: Wagner says a medical malpractice suit could cost up to $500,000, and these days many lawyers won’t bother with a medical malpractice suit if they don’t expect it to net at least $300,000 in damages.

That may be why there are about half as many lawsuits against Canadian doctors as there were twenty years ago, according to CMPA data. At the same time, physicians across Canada are contacting the CMPA to help with College cases they’re implicated in nearly twice as often as they did a decade ago:

New cases by type (2004-2013)

Graph: Canadian Medical Protection Association Annual Report, 2013

Wagner thinks Canadians are becoming less willing to say  “this is God’s will, we just need to suck it up and carry on with our lives,” and more likely to want to hold doctors accountable for their actions. “There’s an element of public protection that goes into it. People do legitimately state on a regular basis, I don’t want this to happen to someone else.”

Dollarama’s costs are going up

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A Dollarama store in Parkdale, Toronto. GTD Aquitaine/Wikimedia Commons

It’s costing Canada’s leading dollar-store retailer more money to do business, according to figures released in its most recent quarterly report. And experts say that could cost consumers more money to shop there.

The cost of sales is a key indicator of a company’s health. It includes all costs directly involved in producing the company’s products. First quarter results for the past five years show that Dollarama’s costs of sales have steadily climbed, at an average rate of 12% per year.

Chart 1 - Dollarama first quarter cost of sales .jpg

Rather than looking at costs of sales as an absolute number, analysts measure them against actual sales. To do this, they calculate gross margin: the percentage of sales revenue that the company keeps after subtracting its costs of sales. Dollarama likes to keep its gross margin between 36 and 37 per cent, “as they believe this is the range that properly balances returns for shareholders (who want higher margins) and offering a compelling value to the customer (who wants lower prices, and thus lower margins),” James Allison, Scotia Capital retailing associate who follows Dollarama, said in an e-mail.

But this quarter, Dollarama’s gross margin fell slightly below that sweet spot, at 35.4 per cent:

Dollarama first quarter gross margin.png

 

Another way we can see those rising costs is by comparing Dollarama’s year on year growth of sales to cost of sales. The two have been growing at roughly equal rates – until this year, when their costs increased at a slightly faster rate than their sales. In the first quarter of 2014, sales increased by 11.8 per cent compared to a year earlier. But the cost of sales increased by 12.6 per cent, meaning growth in costs is slightly outpacing revenue.

Chart 2 - growth in costs and sales .png

In its most recent Management’s Discussion and Analysis report, Dollarama attributed these climbs in costs to some key factors: a weakening loonie and stronger Chinese renminbi, rising fuel prices that increase their shipping and transportation costs, and the upward climb of the Canadian rental market, which increases lease rates for their stores.



Two years ago, Dollarama started introducing items at $2.50 and $3.00, which it says helps them respond to fluctuating costs of doing business. But its latest annual report, released in April, warns that the company can’t predict whether the $3 price cap will be sustainable in the future. Dollarama “relies heavily on imported goods”, the report says, so economic fluctuations and political instability in their source countries could rapidly cut into its profit margins, especially when it’s working within such a limited price range.

https://www.documentcloud.org/documents/1275201-dollarama-annual-report-2014.html

Kai-Yu Wang, a consumer markets expert at Brock University’s Goodman School of Business, says similar economic factors are leaving dollar stores throughout North America at a crossroads: either keep prices the same by sourcing cheaper goods, or sell higher quality products with higher prices.

Wang believes Dollarama will choose the latter route. He says the company has already been experimenting with introducing a wider array of higher-priced items, and seeing how customers respond. “I think for them it’s trial and error right now,” he says.

If Dollarama decided to break its three dollar cap to stock pricier products, it would move into more direct competition with retailers like Wal-Mart and Target, says Wang. But he expects Dollarama will move slowly and watch “whether their existing target market can accept going to Dollarama if it’s no longer Dollarama”.

But other experts say there’s nothing to worry about in the company’s numbers. “There’s nothing alarming about these costs to me,” says Eric Dolansky, who teaches marketing at Brock University’s Goodman School of Business, saying the fluctuations in costs are relatively small. “To me, their rising costs are simply that they’re selling more stuff, so they have to buy more stuff to sell. ”

Beyond that, Dollarama is still an extremely profitable company, says Brent Barr, a Canadian retailing expert and instructor at Ryerson’s Ted Rogers School of Management. Their net income jumped 17 per cent from the same quarter last year, “It’s good, solid growth,” he says.

Dollarama could not be reached for comment.

Allie’s test map

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Medical marijuana lawsuit could be groundbreaking for federal privacy lawsuits

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Lemon Kush by Mark/Flickr
Lemon Kush by Mark/Flickr

Medical marijuana users are suing Health Canada, in a case that could open doors for other privacy lawsuits against the federal government, and highlight shortcomings in Canada’s Privacy Act, experts say.

“If this case actually proceeded, and resulted in a court decision, it would be precedent-setting,” says Kris Klein, a lawyer at nNovation law firm who has been an advisor to the Privacy Commissioner of Canada.

But it still faces steep hurdles to get there.

Privacy compromised

The case started last November, after Health Canada sent letters to 40,000 medical marijuana users across the country. Rather than the usual discreet envelopes sent by courier, these went through regular post, and had “Marihuana Medical Access Program” and the patients’ names and addresses clearly displayed on the envelopes.

Patients say this violated their privacy by disclosing to an unknown number of people that they consume and possess marijuana, and that they have grave health conditions. They say it also put them in danger, as many patients in the program also grow marijuana at home, and the information could leave them vulnerable to break-ins and violence.

“That address on that piece of paper outed a lot of people, including designated growers,” says Jason Wilcox, a patient based in Vancouver. As the founder of the Cannabis in Canada Society and an avid social media user, Wilcox isn’t afraid to admit he smokes pot – but he is worried that people could now find out where he grows it.  He says for people living in small towns where everyone knows everyone, the problem is even worse.

Jason Wilcox on how he believes the letters endangered growers

Health Canada apologized for the gaffe in a statement on their website, saying it “deeply regrets this administrative error”.  But patients have slapped the organization with a class action lawsuit, which is now being waged by four law firms working together across Canada.

The Privacy Act: outdated?

The plaintiffs are seeking financial compensation from the federal government, which is a new and barely-explored territory in Canadian privacy law. That’s because Canada’s Privacy Act, which regulates how the federal government handles people’s personal information, doesn’t actually say if people have the right to claim damages if their privacy is invaded. In fact, the only remedy the Act explicitly states is to complain to the federal Office of the Privacy Commissioner.

Because of that, many courts have interpreted the Act to mean that “the legislation didn’t intend for there to be a remedy and that the court doesn’t actually have the right to award a remedy,” says Kate Saunders, a Vancouver lawyer with Branch MacMaster LLP who is handling the medical marijuana case.

Klein says this is one of the areas where he feels the privacy law desperately needs reform. “The Privacy Act right now gives these hollow rights,” he says. “You’re not really giving us rights if, at the same time, you can go ahead and violate them without any negative consequence.”

Listen to Kris Klein on why he thinks the Privacy Act needs reform

The Office of the Privacy Commissioner shares Klein’s concerns. In the watchdog organization’s most recent annual report, then-commissioner Jennifer Stoddart slammed the government’s continued failure to update the Privacy Act, calling it “troubling.” In a speech last November, Stoddart also called for a complete overhaul of the Act, and lamented the lack of penalties for ignoring privacy guidelines. “Wouldn’t it be better to have the force of law to motivate better practices so rather than focusing on reporting breaches, the emphasis would be on avoiding them altogether?” she said.

Privacy lawsuits on the rise

Saunders and Klein both say they’re seeing an increase in the number of people looking for legal recourse when their privacy is violated. Klein says in the digital age, people are becoming a lot more aware of their personal information, “and as people become more aware, they want to hold organizations accountable if they have that personal information.”

In the Privacy Commissioner’s annual report, Stoddart said that the number of complaints to her Office by citizens has hit a record high two years in a row, with an increase of 133% this past year. While that number was inflated by two significant incidents, Stoddart said it was still concerning.

On the flip side, she also said that data breaches reported by government were at an all-time high for the third year in a row, with 30% more breaches reported than the year before.

But without legal recourse, says Klein, complaining to the Privacy Commissioner is “the end of the road.”

A new avenue

In the absence of hard legislation, the Privacy Commissioner recommends a new, common-law avenue that could offer promise, known as intrusion upon seclusion. It’s borrowed from American case law, and can award damages for an intrusion into someone’s privacy, even if there is no physical loss. This argument will play a key role in the medical marijuana case.

Saunders says they owe a big debt to a ground-breaking 2012 case in the Ontario Court of Appeal, known as Jones v. Tsige. For the first time, a Canadian court used intrusion upon seclusion to award damages for a privacy breach.

“The Jones and Tsige case opened up an avenue that was very exciting for privacy lawyers,” says Saunders, because it meant that, at least in Ontario, there is a common-law right to privacy.  “It created a very strong argument that there is a right to privacy in the rest of Canada as well.”

Listen to Kate Saunders on how Jones v Tsige matters to privacy law

Since then, a number of privacy lawsuits in Ontario have relied on intrusion upon seclusion, but the medical marijuana case would be the first to bring it into the federal arena.

“This is why this case is very interesting,” says Saunders. “It provides an opportunity for the government to weigh in on the status of the common-law right to privacy, federally.”

 

The long road ahead

But there’s a long road ahead to get to that point. Saunders says they will be applying for certification next month, which means the court must determine whether it’s appropriate for the case to be treated as a class action.

And even to be certified, Klein says they’ve got an uphill battle. “Most people are not overly sympathetic to the plaintiffs,” he says, saying the incident is largely viewed as a relatively minor mistake.

On top of that, because the Privacy Act doesn’t give any guidelines on what warrants compensation and what doesn’t, he says there’s a lot of risk involved. “The plaintiffs’ lawyers who are taking this on now, they’re gutsy,” he says.

After certification, Saunders says, about 90% of cases will be settled out of court – which means they don’t set any precedent for future cases.

Whichever way this battle goes, there’s no shortage of privacy class actions that are headed for the federal arena right now, including several in Saunders’ office. “But as it stands, we don’t have a good read on which way the federal court is going to lean on them.”