All posts by Laurene Jardin

Rideau-Goulbourn and Ottawa’s bilingual divide

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With French immersion programs on the rise and benefits that knowing another language can have in the workplace, some Ottawans still don’t see learning French as a priority at this point in time (© MPD01605 on Flickr) 

OTTAWA— Two years ago, Kreg Saunders moved to Ottawa’s Rideau-Goulbourn ward. Raised in Huntsville—which is about four hours from Ottawa and has a population just over 19,000 people—Saunders admitted he didn’t really understand the whole French-English debate in Ottawa, because to him it had never been an issue.

“We used to play French fries and English muffins in the schoolyard, at recess,” said Saunders.

“We listened to Roch Voisine to learn our verbs. But apart from that? No one really cared about French.”

According to an analysis of data retrieved from the federal government’s 2011 Census, only five houses reported speaking both official languages at home in the Rideau-Goulbourn ward; making it the least bilingual ward in Ottawa.

It also had the least amount of French speakers overall, with 1.6 per cent of the ward reporting to speak French.

Jean-Pierre Corbeil is the chief specialist in the Language Statistics Section at Statistics Canada. He said the results are not surprising, because most bilingual speakers in Ottawa tend end to live in the more Eastern parts of the city.

Corbeil said two things that affect a person’s bilingual proficiency are education and practice.

For an interactive version of the following map below please click the image below.

Rideau-Goulbourn has the lowest number of bilingual (English/French) speakers in Ottawa. Photo Screenshot ©ArcGis.

 

The ‘privilege’ of being bilingual

Corbeil said the search for French immersion programs is on the rise, not only in Ottawa, but in Canada as a whole. He explained that while people who got into these programs tended to come from households with a higher socio-economic status, it was not fair to say that bilingualism was reserved for the “elite.”

“We need to watch out by saying that people who want to learn French are privileged, because it’s not necessarily true.”

Gloucester-Southgate is one of Ottawa’s poorest wards and also has the most bilingualism, according to the most recent census data.

While only seven per cent of people living in the ward marked French as their first language, their neighbours in Cumberland and Innes have the largest proportion of French speakers in Ottawa—where 29.36 and 24.38 per cent of the populations spoke French, respectively.

Corbeil said this could be because people who live in communities that speak another language are also more prone to picking up the language faster, because they hear and are able to practice the language.

This is also true, said Corbeil, of people working in the public sector or who need to interact with people in both languages on a daily basis.

Officially, Ottawa is not a bilingual city, though it does try to accommodate people who speak both languages. But according to Corbeil there is a strong push developing among some groups to make it so in the near future.

University of Ottawa Political Science professor John Trent is among those who want the city to be bilingual. Trent said, because Ottawa is the capital of Canada, a country that prides itself on multiculturalism and on having two official languages, it should be able to service its residents in both English and French.

Trent learnt how to speak French as an adult. “I was given the ‘privilege’ of learning French. But at a certain point, I needed to make a choice,” said Trent.

Saunders said he would like to see more initiative from the government.

“I think if the government isn’t going to take bilingualism seriously they should just get rid of it. If they don’t even care, how the (sic.) heck, are you going to get other people to care?”

Saunders said he actually went to a French immersion school from grades one to nine. He works in construction and says he often has the opportunity to speak French, but chooses not to.

Bilingualism—what is it?

To Saunders being bilingual means to be able to express himself in two languages, without stuttering or hesitation. Saunders said he hesitated to speak to people at work, because he was embarrassed by his accent.

“I try to practice my French with them, but then they switch to English, because I guess they want to try and practice their English with me,” said Saunders, with a laugh.

Corbeil said that, in general, French speakers tend to be more bilingual than Anglophones, because English communities surround them, and they want to integrate.

“Of course, I appreciate French. I actually wish I was fluent,” said Saunders. “But English is the language of the world!”

McGill University Social Psychology professor Donald Taylor said English was a “pervasive language,” that dominates not only in Canada, but as Saunders would agree, the world.

Taylor said one reason Anglophones may be more resilient to learning French, is because of the cultural threat that it poses on an individual’s own situation.

“You go to immersion school. You learn to speak another language, say French. Now you discover that when applying to any national organization or private group, you’ve got an advantage on anyone else who doesn’t speak the language,” he continued.

In Ottawa, Francophones made more money on average, than other groups, in 2011. 

“It’s all about the threat that it poses on them, the threat it poses to their family and their own ability to succeed.”

“It’s funny that it’s now 2015, we are less than 1 and a half years away from celebrating 150 years of Canada and Ottawa, our capital, is not even a bilingual city,” said Corbeil.

“It’s not just learning a new language, but opening yourself up to a new culture; a culture that happens to contribute to the make-up of our country.”

Raw number of food violations for Ottawa sushi restaurant

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After a number of Health Code violations, Sushi Kan on Innes Road renovated its restaurant this year to show its customer that it’s ready for change. ( © Laurene Jardin)

OTTAWA—With its colourful parasols hanging from the ceiling, porcelain trinkets lined up along the walls and bright red lanterns perfectly perched above every customer’s table– it’s almost difficult to believe that Sushi Kan on Innes Road violated 936 food inspection requirements in 2014 alone.

An analysis of the city’s Public Health Inspections data showed that the all-you-can-eat-sushi restaurant received a score of zero—a failing grade—for over 20 of the health and safety requirements.

The most common infractions were general housekeeping, separating raw foods from ready-to-eat foods during storage and handling, and temperature control issues.

Qi Guo is the manager of Sushi Kan’s Innes location.

When asked why the restaurant had failed so many inspections, Guo said it was difficult to keep the restaurant and food at the right temperature, because of the raw fish and meat. She also said it was hard to stay consistent because the restaurant also cooked “special Chinese foods”.

But the biggest infraction Guo explained was something that she remembers to this day as “the incident.”

“Well there was a customer and she saw it run by her,” said Guo, with a nervous laugh. She lowered her head in her hands.

By “it,” Guo meant a mouse and by “her” she meant a customer who was furious and immediately called the city.

Serial offender.

The restaurant’s number of violations was seven times higher in 2014 than it was in 2009, when it had 130 infractions.

But it’s not just Sushi Kan on Innes that is having trouble. According to the analysis of data all of Sushi Kan’s locations have failed several food inspections in the last five years.

 

Further examination of the city’s data showed that three of Sushi Kan’s Ottawa locations have all seen a progressive increase in violations.The other two restaurants are located on Baseline Road and Kanata Avenue. Restaurant owner Frank Ling was unavailable for comment.

“Our manager went away to China, so we had no manager for a while. And it got very complicated” said Andy Wan, co-owner of Sushi Kan on Innes.

Qi Guo was not the manager at the time.

“Also we had a lot of construction last year, and things, you know with the door open, things could get in,” Wan said.

Turning over a new leaf?

“We covered all the holes so the mice can’t get in anymore,” said Guo.

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Qi Huo says the most important thing is to be honest with her customers. “They’ve supported us, so this is important for our business,” she said. (© Laurene Jardin)

Guo said one of the reasons the restaurant kept failing inspections was due to a lack of education among staff members. “None of us really knew what [the city] wanted us to do, or how they wanted us to clean” said Guo.

After numerous attempts to contact city officials, Ottawa Public Health could not provide a comment in time for publication.

Guo has now completed her food handler certificate this year—a feat she is proud of. The certificate attests that a person has taken the required training to run a restaurant considering the different sanitary elements.

“We didn’t try to hide anything. We told our customers right away, “ said Guo about the incident.

“We love them you know. They are like our family. So we want to be honest with them.” The restaurant has been in operation since 2009. Prior to 2009, the location was a Denny’s restaurant. The last inspection that has been openly published states that the restaurant is was compliance with the law as of August 2015.



Quebec’s Breaking Bad: crystal meth arrests higher than ever

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Tina, ice, crank or meth– the slang for crystal methamphetamine was used quite a bit last year. ©Radspunk on Wikimedia Commons

When toxicologist Dr. Sophie Gosselin walks into work to see her patients struggling with crystal meth addiction, there’s one thing she can’t help but notice—there’s more of them.

“I’ve noticed it. My colleague lost 15 patients to crystal meth in the last three years. He’s noticed it. But no one seems to be talking about it,” said Gosselin.

An analysis of crime data from Statistics Canada indicated that people were 12 times more likely to be arrested for crystal methamphetamine possession in Quebec in 2014 compared to 2008.

The toxicologist– who is also a doctor in the emergency department at the McGill University Health Centre– says she is not surprised to hear meth possession arrests have gone up in the province of Quebec.

Gosselin described the drug as highly addictive and dangerous.

 

A Canada-wide issue.

It’s not just Quebec; rates of crystal meth possession also increased nationally.

While Statistics Canada confirmed crystal meth possession arrests to be higher than ever recorded, RCMP officials could not give an answer why the numbers had increased.

“It is challenging to attribute specific factors related to the increase of crystal meth possession, since there are varying policies, practices and resources available across different police services and over time,” said RCMP spokesperson Annie DeLisle in an email response.

Ottawa lawyer and criminologist Eugène Oscapella has a few theories about why the upward trend occurred. Low production costs and availability of materials make the drug attractive to dealers.

“Drugs are like any other product. It’s about capitalism. People are selling what they can make the most money off of,” said Oscapella.

“Methamphetamine at the street level is inexpensive compared to certain other synthetic drugs available on the illegal market,” said DeLisle

Another reason for the increase, Oscapella explained, is the copycat effect. He said one reason for the trend could be related to AMC’s hit series Breaking Bad, which came out in 2008.

“If Madonna wears a corset, or does her hair a certain way, well then other people will want to follow that trend,” he said.

“It’s the same for drugs. It becomes a popular and ‘in’ drug.”

Still, neither Oscapella nor the RCMP would make a direct link between the show and the increase in crystal methamphetamine arrests. The RCMP said most production is still run by organized crime groups.

Health and the bigger picture.

Gosselin said part of the problem was that the people who were arrested- usually dealers-weren’t the ones suffering.

Dr. Sophie Gosselin is the Medical Toxicology Director and Emergency Physician at the McGill University Health Centre. ©MUHC
Dr. Sophie Gosselin is the director of the MUHC’s Medical Toxicology department. She’s also an emergency physician at the hospital.
©MUHC

“The people we are seeing are people who have a socioeconomic background and who just want to come out of their shell. Maybe just for a weekend,” said Gosselin.

Gosselin said she had seen the trend hit the LGBT community, especially amongst youth between the ages of 19 to 24.

Oscapella said truck drivers, people working in the tar sands and military personnel embarking on a long mission would take crystal meth to stay awake.

“When they do come to see me they’re already at the end of the corner,”  said Gosselin.

What worries her most is that there is not enough being done for patients struggling with addiction, particularly on the mental health side of things.

“Three waiting lists to get somewhere?” said Gosselin, with a chuckle. She explained how it took six full weeks for a patient she had already diagnosed, to finally book a session with a psychiatrist.

“That’s just inefficient,” she said.

Oscapella said he believed the most dangerous part about crystal meth to be the lack of regulation for dosage, production and use standards.

“No matter what we do, people who want to take drugs are going to take drugs,” he said.

“What matters is how we deal with it.”

Ministry of Social Development and Social Innovation leaves most vulnerable callers in limbo

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People with disabilities are having trouble accessing and using the ministry’s phone service. Photo © Steve Johnson.

People calling British Columbia’s Ministry of Social Development and Social Innovation may have to hold the line.

A heavy caseload has caused major delays to the phone service of the ministry responsible for helping people with disabilities.

Information from a previously released freedom of information report shows caller wait times to the ministry to have almost octupled from 2013 to 2014.

Yes, octupled.

When asked to describe the service provided by the ministry, disabled Vancouver resident Michael Dugger said, “Honestly? It’s a nightmare.”

Dugger was born with corneal dystrophy, a disorder that has left him partially blind. He frequently calls the ministry to discuss his Persons With Disabilities assistance. In January 2013, average wait times were as low as four minutes. Wait times then skyrocketed to 34 minutes by December 2014.

The numbers were tracked by the ministry after an audit was done in May, 2014. The deputy auditor general, Russ Jones, told that the ministry that they needed to improve its data collection. The audit also showed that there were major barriers to accessibility of the ministry’s disability assistance services.

The increase in average waiting times was due to a rise in the number of callers, said Patricia Boyle, assistant to the department’s deputy minister

According to Boyle there were 13 times more calls to the ministry in 2014 than in 2013. Boyle also said that the most recent data shows a large improvement as of January 2015.

The ministry also implemented a “call-back” option, so that callers will not have to wait on the phone. Boyle said wait times have gone down to about 10 minutes and dropped as low as seven minutes last week. She provided no data to confirm this and this is not what Dugger experienced.

Dugger called the ministry on March 18. He said he waited half an hour before the ministry told him that they would call him back in yet another hour. He said that this happens frequently.

“A couple of times they just hung up on me and said I was calling them too much,” he said.

Dugger lives day to day on social funding from the government. He claimed that he has had missed rent often on account of not having received his cheque on time.

“They can’t just keep treating me this way.”

When told how Dugger had been purposefully disconnected on several occasions and then asked why this would be, Boyle said she had never heard of any such incident.

But Dugger is not the only client to be “disconnected” while on the phone with a ministry representative.

In a recent committee meeting, the MLA of Nelson- Creston the Michelle Mungal, asked the minister of Social Development and Social Innovation for reports of clients who had been hung up on after waiting 11 minutes on the phone.

The government created My Self Serve to improve wait times. The online service allows people seeking to review their assistance to connect with the ministry instantaneously. The service also allows people to access the ministry round the clock.

Three years ago Dugger was diagnosed with glaucoma, hampering his ability to see the website.

“I’m losing my eyesight. So that’s no good for me” Dugger said. “And I don’t have time to just be waiting on the phone. I have other problems.”

 

 

Ottawa’s Smallest Ward Has Highest Parking Ticket Complaints

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By: Laurene Jardin

If you’re worried about being mistakenly issued a parking ticket, avoid Ottawa’s downtown in January or March.

Data collected through the city’s open database show that Somerset Ward had the most complaints for wrongly charged parking tickets in both 2013 and 2014.

Small business owner Woody Baidoun said that the he was not surprised that downtown had the most complaints. He said that the fear of parking downtown is hurting his business.

“The city must lower the price of parking,” he said.

People parked in Somerset were 15 times more likely to complain about being wrongly issued a parking ticket in 2014. Those parked in Rideau-Vanier were four times more likely to file a complaint, making Ottawa’s downtown an uninviting place for drivers who need to find a parking spot.

Catherine McKenney, councillor of Somerset ward, declined to comment on the issue.

Mathieu Fleury, councillor of Rideau-Vanier, said that the number of complaints in his ward could be largely attributed to being both residents and the 43 000 students from University of Ottawa.

“It’s also the economic hub of Ottawa,” Fleury said.

There were 1006 complaints in the city last year. This number could be even greater, since many who have been wrongly ticketed often don’t file a formal complaint. Chris Waterston, a resident of Rideau-Vanier ward is one of them.

“I’ve never bothered contest a ticket its never worth the time,” said Waterston.

Waterston’s girlfriend lives in Somerset and he is no stranger to parking tickets.

A parking ticket in Ottawa can cost anything from $35 to $450. If paid within two weeks the fine is typically lower.

“It blows my mind. It’s like they’re trying to give you an incentive to not contest the ticket,” said Waterston.

“A fine is a fine. If you pay if late you get fees added on. That’s it.”

Defence attorney, Dylan Jones said unless it is a serious violation–such as parking in an accessibility parking spot or double parking—contesting a parking ticket is typically not worth it.

“Really, who do parking tickets benefit? No one. It’s a relatively harmless infraction and it hurts merchants,” Jones said.

Baidoun, who manages Alla Moda Hair & Esthetics on Bank Street, agreed.

Baidoun laughed half-heartedly as he remembered the time one of his clients got a ticket, despite still having money in the parking meter. At her next appointment Baidoun’s client expressed her frustration and told him she had contested her ticket and won.

“I’m just lucky she’s a loyal customer,” Baidoun said.  “Maybe it’s happened to others who don’t come back.”

Baidoun fears that his business is losing money because people won’t bother paying for parking and risk getting a ticket. Instead he said they’ll go to a mall where the parking is free.

“It’s downtown. It should be busy. It’s what we expect,” Baidoun said. “But it’s not, because parking is difficult.”

Sticker parking is offered year round for residents of both wards. On heavy snow days the city bans overnight parking.

Waterston said that people are left stranded when there is an overnight parking ban because the city offers no other parking zone for those who need street parking. This makes those who don’t have a driveway more vulnerable to getting tickets.

“You’re pretty much left off at Schitt’s Creek,” said Waterston.

March and January were the months with the most complaints in 2014 and 2013.

The city could not say why the trend occurred in these months.

German Economy Reigns 25 Years After Unification

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By: Laurene Jardin

A corrupt empire, high inflation rates, and the general devastation of war slapped the German economy in the 20th century. Today the country is not only known for its cold beer, fast cars and lively festivities, but for being a keynote player in the capitalist world.

This was not the case 25 years ago before the annexation of the Communist German Democratic Republic located in East Germany and the Federal Republic in the West.

“You walked into a store and there would be a toaster. And then about a foot away on the same shelf you would see an old book. And beside that you’d have one pair of women’s shoes in a single size,” Grace Byrne said speaking of her experience in East Germany in the late 80s.

Byrne, an assistant reporter at NBC in Frankfurt and was sent to Berlin to cover the reunification story. She revisited Berlin a few weeks after the dust settled.

Byrne compared the merchant filled streets of post-unification Berlin to Disneyland.

“Everything was for sale. People were breaking up parts of the sidewalk and trying to sell it to us. I mean, geez, to think that Easterners had known nothing about the capitalist world and were thrown into it like this was fascinating,” she said.

Germany not only embraced capitalism; they honed it.

According to the World Bank, Germany currently has the fourth largest Gross Domestic Product, GDP, in the world. Its economy has grown steadily since the 1970s.


source: tradingeconomics.com

Germany also have the largest economy in Europe and hold seats on prominent committees such as the European Union, the G8 and the United Nations’ Security Council.

Axel Huelsemeyer, an expert of international economy and a political science professor at Concordia University, was one of the first Westerners in the social science program at Potsdam University, in Eastern Germany.

He has witnessed and studied Germany’s growth over the years.

This year the country implemented a minimum wage of €8.50 euros per hour, which works out to be about $11.70 Canadian dollars.

Huelsemeyer said that the country is doing well on an international scale both economically and politically.  It has been able to lend money to indebted countries like Greece and is involved in organizing peace negotiations between nations like Ukraine and Russia.

Domestically Germany has a few weaknesses.

A recent report by Germany’s Equal Welfare Organization said poverty and wage disparity has not been this high since reunification.

According to the study 12.5 million people live in poverty. Most affected are the cities of Bremen, Berlin and Mecklenburg –Vorpommern.

Peter Finger, Legal and Cultural Counsellor of the German embassy to Canada from 2008 to 2014, was a diplomat for Western Germany in the late 80s and early 90s. Finger helped house refugees who had made it across the Eastern soldiers, negotiated with the German Democratic Republic to free Western prisoners.

“You could tell the difference between a Westerner and an Easterner by their clothes. The West was Americanized. Their clothes were grey,” Finger said.

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Germans stand at the Brandenburg Gate in Berlin. One year later the East and West unified to become an early version of what Germany is today. Photo © Lear 21 at en.wikipedia.

While there is still a wealth gap between East and West Germany according to Huelsemeyer this is not more than would be expected.

“There is a transfer of goods from one part of the country to another. It’s like in Canada. The West transfers its goods to the East. It’s not an even split of resources.” Huelsemeyer said.

He also explained that Western companies quickly bought out Eastern companies to avoid competition.

In 1990, the federal government instilled a national solidarity tax of 5.5 per cent to help fund the East. In 2009 the tax was brought to court for being unconstitutional, overridden by a higher court in 2010.

Still, Huelsemeyer says that all things considered, Germany has come a long way.

“Where could they improve? I guess they could be more sensitive to the sensitivities of others,” Huelsemeyer said.

“But in terms of economy they are doing a good job.”

 

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Documentation:

Press Release by Germany’s Equal Welfare Organization “Armut auf Höchststand: Studie belegt sprunghaften Armutsanstieg in Deutschland Kategorie: Pressemeldung.” Study found on the internet. Recommended by an interviewee. Translated with help of Nicole Rutherford.

Study “Armut auf Höchststand: Studie belegt sprunghaften Armutsanstieg in Deutschland Kategorie: Pressemeldung. ” Found on the internet. Found study name through website that press release was released on. Very useful and up to date information that could be easily attributed to an organization.

Second Cup trademark down $29 million after Q3

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Second Cup invests in rebranding its company. But in a sea of big fish like Starbucks, Tim Hortons and McDonalds can it survive?
Second Cup has invested millions to revamp the company’s cafés and brand. But in a sea of big fish like Starbucks, Tim Hortons and McDonalds, can it survive? (Photo ©Laurene Jardin)

By: Laurene R. Jardin

January 30, 2016

Second Cup Ltd. is looking for a second coming.

In only one year the Canadian coffee company, lost more than $29 million in intangible assets.

According to its third quarter report, the company’s intangibles—i.e. value of goodwill, patents and trademarks—dropped 47 per cent from September 2013 to September 2014.

“An intangible asset is something you can’t touch,” explained Hilary Becker, an accounting professor at Carleton University and a member of the Certified  General Accountants of Canada’s board of directors.

A publicly traded company calculates its tangible and intangible assets to estimate  the company’s actual worth. Its worth is then measured not only in terms of cash, but also in brand value.

 

Second Cup’s loss can be attributed to a rebranding effort proposed by new CEO, Alix Box.

In a news release Box said that the company was in need of a makeover.

“This is a year of change for Second Cup. I am confident that we are taking the necessary steps to rebuild the company. I am optimistic that we will see significant performance improvements beginning next year,” said Box.

Competition.

“We are confident that we will win the hearts of Canadians,” said Box.

But in a competitive market like coffee no one can know for sure.

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Dr. Hilary Becker is an associate professor at Carleton University’s School of Business, SPROTT. (Photo © SPROTT)

Becker believes one of the reasons Second Cup lowered its trademark value was because of competition from bigger companies with bigger capabilities.

“Second Cup once had a trademark that was worth something to them, but because of the competition from Starbucks, Tim Hortons and McDonalds—who just got into the coffee business—the value of Second Cup has gone down.”

“What it was worth, what they paid for, has gone down,” reiterated Becker.

While this does not impact the company in terms of cash, it is a worrisome figure for shareholders, who look to invest in a strong and likeable company.

Box announced a three-year strategic plan to renovate the company’s cafés and overall reputation.

“Is there room for more coffee shops? Absolutely. It’s all about location. Location, location, location,” said Michael Mulvey, a marketing professor at the University of Ottawa.

“If you can get the real estate in a prime place, where you know you can get visitors; well, that’s half the battle. Because people need coffee and to a certain extent they don’t care where it’s coming from,” said Mulvey.

Second Cup has almost 350 coffee shops.

Starbucks has over 1100 locations. Tim Hortons has more than 3500 and McDonalds over 1400—although not all carry McCafés.

Both Becker and Mulvey agree that to survive Second Cup has to find some sort of differentiator.

“When you look at Starbucks it’s a bit of an up-market. At Tim Hortons everybody feels at home. It’s very patriotic. You’re able to go there whether you’re an accountant or a garbage man”.

“Being Canadian isn’t enough for Second Cup,” said Becker, inferring that Tim Hortons has already taken over that niche market.

“Brands do get tired. Consumers get bored. And sometimes it’s really appropriate to revisit them and re-inject them with some ‘cool’, ” laughed Mulvey.

Bigger woes.

A devalued trademark is not good news. But, Becker says this is not the greatest worry for the Canadian coffee shop.

“What I would be most concerned about is that in store sales are decreasing. Which is probably what led them to close those underperforming stores,” he said.

Becker also hinted that the company’s move to cut dividends was “Not a good sign”.